I'm having trouble creating or accessing my account, what do I do?

If you are having trouble creating or accessing your account, please try the following:

• You must have a unique username.  If it says 'account already exists', use your email address as the username as it's possible the username you have entered is already in use
• Ensure you have no spaces at either end of your email address or password (particularly if you have copied & pasted this information)
• Ensure your password is at least 7 characters

If you are confident you have already set up an account:

• Reset your password

• Go to ACTiO 
• Choose Login here
• Choose forgotten password
• Enter your email and click Send code to email (be sure to check your junk / spam folder after resetting)

If you still can't access your account, please contact NOWCA Support